CX Prism
Turn Customer Feedback Into Revenue Intelligence
CX Prism is an AI-powered customer experience intelligence platform built for Salesforce. It captures NPS, surveys and customer feedback, analyzes sentiment in real time, predicts churn risk, and surfaces revenue-impacting insights before problems escalate.
Every Customer Signal. One Unified Intelligence Layer.
Traditional surveys generate data. CX Prism transforms that data into actionable intelligence by continuously analyzing customer sentiment, engagement behavior, and business impact inside Salesforce.
Manual Spreadsheets
Feedback tracked in disconnected spreadsheets
Delayed Customer Feedback
Insights arrive weeks after the moment matters
Hidden Churn Risk
At-risk accounts go unnoticed until it's too late
No Centralized Reporting
Every team sees a different version of the truth
Reactive Customer Management
Teams respond only after problems escalate
Real-Time NPS Tracking
See sentiment trends the moment they happen
AI Sentiment Analysis
Understand the emotion behind every response instantly
Predictive Churn Alerts
Flag at-risk accounts before they leave
Unified Dashboards
One source of truth for every stakeholder
Revenue Intelligence
Turn customer signals into revenue decisions
Everything You Need to Turn Feedback Into Intelligence
Automate survey distribution after booking, possession, or milestone events. Capture every response directly inside Salesforce with zero manual effort.
- Trigger surveys automatically on key milestone events.
- Capture responses directly inside Salesforce records.
- Track response rates and follow-up automatically.
- Zero manual survey management required.
NPS Automation
Automate survey distribution after booking, possession, or milestone events. Capture every response directly inside Salesforce with zero manual effort.
- Trigger surveys automatically on key milestone events.
- Capture responses directly inside Salesforce records.
- Track response rates and follow-up automatically.
- Zero manual survey management required.
From Feedback to Business Action
Follow how CX Prism collects, analyzes, and acts on every customer signal inside Salesforce.
Collect Feedback
Multi-Channel Capture
Analyze with AI
Sentiment & Emotion
Generate Insights
Predictive Intelligence
Drive Customer Actions
Automated Response
Collect Feedback
Automatically gather NPS, surveys, and feedback across every customer touchpoint inside Salesforce.
Key Deliverables